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Facilitation
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The Mountain Mediation Services offers a wide range of facilitation services, including:
Multiple party mediations. We can mediate disputes in which there are many parties involved, such as with civic organizations, churches or community groups.
Retreat facilitations. If your business or organization would like to have a retreat--for future planning, project goals, or "where do we go from here" discussions--we can facilitate the event so that it runs smoothly.
Large group and public dispute facilitations. We can also mediate disputes between large parties, such as conflicts between government agencies and the public at large.
Please call us or write us to find out which kind of facilitation is right for you and your organization.
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"The facilitators' provision of a neutral, secure, and 'safe' environment within which honest and open communication took place helped tremendously. A level of trust and confidence in the process was developed over time, and this ultimately was a major reason for the group's attainment of their goals." -
Gail Findlay, FRL Director
"A very useful piece of the process was the opportunity it afforded staff members to have one-on-one sessions where they could safely and fully air their differences and clear the air. I think that some of them have learned that they can be more forthright with one another on an ongoing basis, with little of the risk that they previously imagined that frankness would cost them." - Former Board Chairman
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Fontana Regional Library:
Facilitation Services in the Workplace
Over the past three years, MMS staff members have provided facilitation services to Fontana Regional Library (FRL). FRL serves Jackson, Macon and Swain counties through libraries in Bryson City, Cashiers, Franklin, Highlands, and Sylva. During the planning stage, Fontana Director, Gail Findlay and the FRL Board felt that facilitation would be helpful because of the number of complicated issues needing to be addressed and because of the level of ongoing conflict among staff members. A plan was devised which would allow facilitators to help the group (1) clarify the issues needing to be addressed, (2) determine a plan of action to specifically address these issues, and (3) move the process forward in a way that would help the group achieve its desired outcomes.
The comprehensive plan was implemented through a series of meetings at different levels in various locations within the library system. These meetings included mediation sessions and conflict resolution training, as well as facilitated meetings. When the process was completed, it had provided the support that encouraged positive interaction among all involved, and this interaction fostered positive change and major growth for the organization. In addition, both the director and the board chairman felt that the process helped the board become involved 'on a higher level.'
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Home Page | What is Mediation? | Separation/Divorce | Youth Training | Adult Training | Meet Our Volunteers
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mmsbryson@dnet.net
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